What certifications do your products have? We are Certified Gluten Free, non-GMO Verified, and Kosher Pareve Certified.
The product I purchased has ice crystals, is it freezer burned?
This can occur when a frozen product defrosts and is then refrozen, sometimes more than once. At our facility, we maintain strict temperature control over all of our products. Sadly after our products have shipped, we have limited control over how the products are handled. Retail stores and distributors sometimes allow frozen products to sit out and defrost before placing in proper freezer or refrigerator storage units. If this has happened to the product you purchased, we suggest taking it back to the store from where it was bought and request a replacement or a refund.